Support & Help

🔑 Forgot Your Passcode?

Alternatively you can just delete and reinstall the app

If you've forgotten your passcode, follow these steps to reset the app:

1. Delete the App
   • Press and hold the Safe in Sound app icon on your home screen
   • Tap "Remove App" → "Delete App"
   • Confirm by tapping "Delete"
2. Reinstall from App Store
   • Open the App Store
   • Search for "Safe in Sound"
   • Tap the download button (cloud icon) to reinstall
3. Set Up Again
   • Open the app and go through the welcome screens
   • Create a new passcode (write it down this time!)
   • Set your desired volume limit

Tips to Avoid Losing Your Passcode

• ✅ Write it down and keep it in a safe place
• ✅ Store it in your password manager (1Password, LastPass, etc.)
• ✅ Enable Face ID for quick access (you can still use passcode as backup)
• ✅ Share it with a trusted family member

👤 Setting Up Face ID

Face ID makes it quick and easy to unlock volume settings without entering your passcode every time.

How to Enable Face ID

1. Open Safe in Sound and go to the Settings tab
2. Look for the "Use Face ID" toggle
3. Tap to enable it
4. Grant permission when iOS asks to use Face ID

Face ID Not Working?

• Make sure Face ID is enabled in iOS Settings → Face ID & Passcode
• Check that Safe in Sound has permission: Settings → Safe in Sound → Face ID
• Try toggling Face ID off and back on in the app
• Your passcode will always work as a backup if Face ID fails

🔧 Troubleshooting Common Issues

Volume Limit Not Working

Problem: The volume goes above your set limit

Solution:

• Make sure Protection is Active (you should see a green "Protection Active" indicator)
• Check that the app has permission to run in the background
• Restart the app and reactivate protection
• Make sure your iOS is up to date

Can't Change Volume Limit

Problem: The volume limit slider is locked

Solution:

• Volume limits are locked when protection is active (this is by design!)
• Tap the unlock button and enter your passcode or use Face ID
• Once unlocked, you can adjust the volume limit
• Lock it again when you're done to keep settings secure

Volume Warning Keeps Appearing

Problem: You see repeated warnings about high volume

Solution:

• This means the volume is trying to go above your set limit
• The app is working correctly by blocking the increase
• Lower the volume manually or adjust your volume limit setting
• You can disable haptic feedback in Settings if the vibrations are annoying

Settings Not Saving

Problem: Your settings reset when you close the app

Solution:

• Make sure you're locking protection after making changes
• Check that your device has enough storage space
• Try force-closing and reopening the app
• If problem persists, delete and reinstall the app (you'll lose your passcode)

App Crashes or Freezes

Problem: The app won't open or crashes frequently

Solution:

1. Force close the app: Swipe up from bottom, swipe app up
2. Restart your iPhone
3. Check for app updates in the App Store
4. Update iOS if an update is available
5. As a last resort, delete and reinstall the app

⚙️ Settings Guide

Available Settings

• Use Face ID: Enable biometric authentication for quick access
• Haptic Feedback: Get vibration alerts when volume limit is reached
• Change Passcode: Update your security passcode
• About: View app version and information

📧 Still Need Help?